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Important numbers

Electricity044 501 3277
Water and Sanitation044 501 3121
Fire / Rescue044 533 5000
Refuse Removal044 501 3216
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
Bitou Municipality044 501 3000
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Green Valley
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New Horizons
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Important numbers

Electricity 044 501 3277
Water and Sanitation 044 501 3121
Fire / Rescue 044 533 5000
Refuse Removal 044 501 3216
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
Bitou Municipality 044 501 3000

Corporate Services

Overview

Corporate Services manages the governance affairs of the municipality. Our objective is to ensure that the administrative affairs of this council and administration are of a high standard. This Department is reponsible for council and commitees, legal affairs, general administration, human resourses management and communication.

Acting Head of Department: Mr. Alan Croutz

Tel: 044 501 3065
Fax: 044 501 3104
Email: acroutz@plett.gov.za

 

Performance Management

 

Personal Assistant: Elsabe Carew

Tel: 044 501 3065
Fax: 044 501 3104
Email: ecarew@plett.gov.za

 

Vision

To render an effective and efficient service to our internal and external stakeholders and to ensure that our customers are satisfied with the level of service that we provide.

Key Performance Areas

  • General Administration
  • Archive Services
  • Council and Committee Support
  • Cleaning Services
  • Communication
  • Customer Care
  • Ward Committees
  • Human Resourses Management
  • Skills Development
  • Labour Relations
  • Employment Equity
  • Occupational Health And Safety
  • Legal Services
  • PAIA

The Corporate Services Department is split into four sections:

  • Administration
  • Communication & Customer Care
  • Human Resoures Management
  • Legal Services

Departments in the Corporate Services Directorate:

1. Administration
2. Communications & Customer Care
3. Human Resources
4. Legal Services

1. Administration

Manager: Ms. Alma Greyling
Telephone: 044 501 3062
Fax: 044 533 3485
Email: agreyling@plett.gov.za

Registry & Archives

Registry Head:  Ms. Valerie Coetzee
Telephone: 044 533 3068
Fax: 044 533 3485
Email: vcoetzee@plett.gov.za

Overview of Administration

This Section is responsible for the effective functioning of the Council’s secretariat and corporate support, telecommunication systems and controls as well as the distribution and archiving of records.

Secretariat & Corporate Support: Council & Committees

Secretariat and Corporate support to Council and its Committees, which covers the whole spectrum of Decision Management from the stage when an Item is submitted to the Council or its Committees until the resolution has been taken and implemented.

Schedules of meetings and Agenda Items and Minutes for 2014 can be found here

Telecommunication

Implementation of appropriate telecommunications systems and expenditure control to ensure cost effective and service delivery orientated telephone and cellular communication within the Council and within the community.

Registry & Archives

Providing application platforms capable of satisfying business requirements and aligning document management systems to facilitate effective circulation, response, storage and retrieval.

 

2. Communications & Customer Care

Acting Manager: Mr. Howard Swartz
Telephone: 044 501 3006
Fax: 044 533 3485
Email: hswartz@plett.gov.za

Overview of Communication and Customer Care

Manages all formal communication from the municipality to relevant (internal and external) stakeholders to ensure that the image of the municipality is enhanced. Promote the principles of the Batho Pele and Good Customer Relation which underpin the municipality’s vision “to be the best together”. As well as effectively coordinating all customer complaints, reporting and analysis and ensure that the municipality achieves the targets and objectives set in the Customer Care Policy.

Responsibilities

Provide information for communities in the form of brochures, loud hailing, website, meetings and other printed or digitalised material.

  • Maintain the municipality website.
  • Advertising and Press releases.
  • Internal communication.
  • Explain our municipality’s mission, combine our visions and values into a cohesive message to our stakeholders and;
  • To disperse the information throughout the organisation through written or verbal communication.

 

3. Human Resources

Executive Manager Human Resource: Mrs Tanya Wildeman
Tel: 044 501 3081
Email: twildeman@plett.gov.za

Overview of Human Resources

The Human Resources function is a staff function aimed at providing the organisation with labour, and giving it specialised human resources services to help it to achieve the goals of the organisation.

The Human Resources section provides the following functions:

  • Human resources provisioning, comprising human resources planning, recruitment, selection, placement, induction and career management.
  • Human resources maintenance, comprising the determination of conditions of service, remuneration structures, record keeping, personnel turn-over, settlement of disputes, advisory services, employer-employee relations, social responsibility. Employment equity and performance assessment.
  • Human resources development comprises training and development for its staff.

 

4. Legal Services

Manager: A.P.Croutz
Tel: 044 501 3138
Fax: 044 533 3485
Email: acroutz@plett.gov.za

Overview of Legal Services

To provide within the confines of the Constitution and other enabling legislation a dynamic legal environment that renders excellent legal services and ensures excellent executive decision-making and support to Council, thereby protecting Bitou Municipality’s interests.

Responsibilities

  • The section manages all litigation by or against the Municipality, except litigation pertaining to revenue collection.
  • The section deals with major precedent setting cases and plays an important role in the prevention of litigation by identifying potential risks and dealing with it immediately. These risks are mitigated by ensuring proactive intervention in the form of perusing all reports and submitted to various decision making bodies of Council, giving formal advise on procedure and processes.
  • The Section is responsible for the review of all by-laws.

The Section is responsible for ensuring that all policies adopted by Council are legally compliant with the constitution, enabling Legislative and Bargaining Council Agreements.

Last published 20 April 2017