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Plettenberg Bay

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Kwanokuthula

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Nature's Valley

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Wittedrift

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The Crags

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Green Valley

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New Horizons

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Harkerville

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Important numbers

Electricity044 501 3277
Water and Sanitation044 501 3121
Fire / Rescue044 533 5000
Refuse Removal044 501 3216
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
Bitou Municipality (Customer Care)044 501 3174/5
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Published: 13 Dec 2018Title: Christmas MessageStatus: On behalf of the community of the greater Plettenberg Bay, we wish you a merry Christmas and a prosperous New Year! ~ Executive Mayor, Cllr Peter M Lobese
Published: 13 Dec 2018Title: CLOSURE OF MUNICIPAL OFFICES BETWEEN CHRISTMAS AND NEW YEAR 2018/2019Status: Notice is hereby given that all municipal offices will close on the following dates: > Monday, 24 December 2018 at 12:00am until Monday, 31 December 2018. > Will re-open on Wednesday, 02 January 2019 at 07:30am. [All essential services will be fully operational and staffed during these periods.]
Published: 13 Dec 2018Title: PUBLIC NOTICE - Plettenberg Bay Landfill Site Status: Closure of the Plettenberg Bay Landfill Site from 15 December 2018 to 15 January 2019 (Please make use of the Bitou Transfer Station (N2) after Kwanokuthula) - By Order; The Acting Municipal Manager; Mr. TM Sompani
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Weather

Plettenberg Bay
Thursday°C
Thu
Thu
Thu
Thu

Weather

Kwanokuthula
Thursday°C
Thu
Thu
Thu
Thu

Weather

Nature's Valley
Thursday°C
Thu
Thu
Thu
Thu

Weather

Wittedrift
Thursday°C
Thu
Thu
Thu
Thu

Weather

The Crags
Thursday°C
Thu
Thu
Thu
Thu

Weather

Green Valley
Thursday°C
Thu
Thu
Thu
Thu

Weather

New Horizons
Thursday°C
Thu
Thu
Thu
Thu

Weather

Harkerville
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Thu
Thu
Thu
Thu

Important numbers

Electricity 044 501 3277
Water and Sanitation 044 501 3121
Fire / Rescue 044 533 5000
Refuse Removal 044 501 3216
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
Bitou Municipality (Customer Care) 044 501 3174/5

Customer Care

Overview

Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours. After hours 086 124 8686

Bitou Municipality Customer care involves putting systems in place to maximise our customers’ satisfaction with our business.

  • It is a prime consideration for every business – our profitability depends on keeping our customers happy.
  • Customer Care Department is there to act as an intermediate between you, our valued customer.
  • Our Customer Care consultants have undergone extensive Customer Care training to ensure that they are able to assist you we strive to deliver excellent service to both our internal and external customers.
  • Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours.
  • After hours 086 124 8686
  • You can fax us on 044 533 3485.
  • Email us at CustomerCare@plett.gov.za

 Objectives:

  • The municipality consists of various departments which are responsible for their own field of expertise.
  • Due to the shortage of adequate office space these municipal services are decentralized.
  • Therefor the Customer Care Call Centre is the one central point of contact with the municipality which can bridge the gap in ascertaining which department can best assist in any situation.
  • We strive to enhance coordination of complaints and communication between customers and the various technical teams

Last published 10 January 2018