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Plettenberg Bay

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Kwanokuthula

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Nature's Valley

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Wittedrift

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The Crags

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Green Valley

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New Horizons

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Harkerville

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Important numbers

Emergency Hotline0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline021 928 4102
Bitou Municipality (Customer Care)044 501 3174/5
Fire / Rescue044 533 5000
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
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Plettenberg Bay
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Thu
Thu

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Kwanokuthula
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Thu
Thu
Thu
Thu

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Nature's Valley
Thursday°C
Thu
Thu
Thu
Thu

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Wittedrift
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Thu
Thu
Thu

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The Crags
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Thu
Thu

Weather

Green Valley
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Thu
Thu
Thu
Thu

Weather

New Horizons
Thursday°C
Thu
Thu
Thu
Thu

Weather

Harkerville
Thursday°C
Thu
Thu
Thu
Thu

Important numbers

Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177

CHANGE OF BANKING DETAILS

Standard Bank

The Municipal Finance Management Act, 2003, requires that a municipality must at least have one primary bank account in its name. In line with the MFMA and related policies, the municipality after every five year period must run an open and transparent tender process to procure the services of a credible banking institution to act as its primary banker.

The Bitou Municipality has appointed Standard Bank as its new bank. Below are the instructions as to how you can make a payment to the new account.

The move to appoint Standard Bank as our primary banker is based on a vision to create a partnership that will deliver the best value for all parties involved. We are working to “be the best together” and “it can be” achieved.

Please note that the Bitou Municipality no longer publishes its bank account details; nor will it issue these via the Bitou Customer Care Call Centre Officials. This is to combat any fraudulent activity linked to the payment of municipal accounts. 

Please use your municipal account number or ukey provided by the services section as your unique customer reference number. Keep your municipal account handy when making payments.

Payments can be made using any one of the following options:

  1. Direct deposits to Standard Bank (“over the counter payments”):
    1. Payments can be made over the counter at any Standard Bank branch, countrywide. Customers using this method must fill in the unique beneficiary number allocated to the Bitou Municipality:
    2. Always remember to use your municipal account number or ukey provided by the services section in the depositor's name or reference field.
    3. This will ensure that the deposit is allocated to the correct municipal account. Payments over the counter must be accompanied by the customer's account.
  2. Internet payments (EFT)
    1. If you pay via internet banking or a banking app from all the major apps you must first delete the old Bitou Municipality  beneficiary (Nedbank);
    2. Go to payments on your app and enter Bitou Municipality in the space for public or registered beneficiaries. It will allow you to make a payment;
    3. Remember to use your municipal account number or ukey provided by the services section as your reference.
  3. Other Methods of payment:
    1. ATM, Telephone Banking, and Other: Customers who make payments made via stop order, telephone banking, or the ATM must change banking details at their banks.
    2. Debit Order customers need not make any changes.
    3. 3rd Party Payments: Customers who pay via Easypay pay-points such as Pick 'n Pay, Checkers, and Woolworths are not impacted. They should however remember to take along their barcoded municipal account and note that their payment may take up to five days to register on the City's system.

To view or download your latest statement, register on our Citizen’s Portal: http://bitou.docview.co.za/login.aspx (Use your account number as username and password upon the first login)

In case of further enquiries please do not hesitate to log a call with our Customer Care Section on 044 -501 3417 (Office Hours). They can also be reached via sending an email to CustomerCare@plett.gov.za  and please make sure to include your account number, cell phone number (this is to send a reference number for your enquiry), and details of your query in the email.

BELOW IS A STEP-BY-STEP GUIDE ON HOW TO SETUP PAYMENT VIA OTHER BANKING SYSTEMS.

FNB

  • Enter your username and password on www.fnb.co.za and login to your Online Banking profile.
  • Select Pay.
  • Select Add.
  • Under 'Recipient details', select Public Recipient.
  • Enter the BITOU MUNICIPALITY and select Search.
  • Choose Bitou Municipality
  • Name your payment e.g. Bitou
  • Put in the amount
  • In the “Their reference field” please put in the correct municipal account number or ukey provided by the services section
  • Conclude payment

NEDBANK

  • Enter your username and password on the Nedbank app and login to your Online Banking profile.
  • Select Transact (+)
  • Select Pay
  • Select single payment
  • Select bank approved recipient
  • Search Bitou Municipality
  • Select Bitou Municipality Utility bills
  • Press “next”
  • Enter the amount
  • Enter your reference (BITOU)
  • Please put in your correct municipal account number or ukey provided by the services section
  • Conclude payment

CAPITEC

  • Enter your username and password on the Capitec app and login to your Online Banking profile.
  • Select Pay Beneficiary
  • Select Add beneficiary
  • Select Capitec registered
  • Search Bitou Municipality
  • Select Bitou Local Municipality
  • In the “Client account reference” field, put in the correct municipal account number or ukey provided by the services section
  • Select add and conclude the payment

ABSA

  • Log into ABSA electronic banking
  • Once you’ve started a payment, switch to ‘Absa listed beneficiary’ next to ‘New beneficiary’.
  • Enter the first few letters of the institution’s name to see a list of Absa’s listed beneficiaries. Choose the name that matches the institution’s details you have.
  • You will be asked if you want to save this institution as a beneficiary. Choose ‘Yes’ if you want to save this institution as a beneficiary. If you want to make a once-off payment, choose ‘No’.
  • Enter the account holder's name that the institution has for you. In most cases, it is the name of the person the account or statement is addressed to.
  • Enter your correct municipal account number or ukey provided by the relevant services department or reference number at the institution.
  • Choose the account that you want to pay from.
  • Enter the amount of money you want to pay.
  • Choose the date that you want to pay on. You can leave this the way it is. If you want the payment go through some time in the future, change the date and time.
  • In ‘My reference’, enter a description that helps you identify the payment on your own account statement.

To report Service delivery queries, contact Customer Care on 0800 212 797 (Toll-Free) or via email at customercare@plett.gov.za

Last published 12 November 2021