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Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
03 August 2020

Bitou Council Decides On The Debts Of Indigent Consumers

Press Release

The Bitou Municipal Council, at an Ordinary Council Meeting held on the 30 June 2020, approved to write off an amount in excess of 11 Million Rands owed by indigent consumers. This will affect over 1009 beneficiaries who are approved indigent consumers. This in line with the Bitou Council’s Policy to write off debt owed by first time indigent applicants. This aims to manage the increasing amount of debtors on the debtors Book of the Bitou Municipality. 

Councillor Mphakamisi Mbali, the Member of the Mayoral Committee on Finance in the Bitou Council, says that residents have struggled to pay for services and rates for many years. This in return, has seen consumer debt rise over the years and resulting in a large debtors book. Various strategies have been implemented to turn around this situation but have not bared the desired results.

Councillor Mbali further stressed that the large debtors’ book have placed an insurmountable debt burden on the purse of our residents, who are already stretched and battling to keep afloat during this hard economic period we are in.

He further mentioned that the Bitou Municipality is now looking at the historic debt and other various ways to ensure that defaulting residential customers are brought back into good standing on their municipal accounts.

We hope the changes in policy will also encourage our residents to continue to pay for the services. This is to ensure that service delivery continues. 

Bitou Executive Mayor, Councillor Peter Lobese, believes that the decision taken is a relief to many consumers that have been hard hit by the current economic conditions. In a responsible manner, the council as the sphere of government closest to its residents, we must provide relief to those that are poor and vulnerable.

We still encourage consumers that are experiencing challenges with the payment of their accounts to communicate with our Revenue Section to make suitable payment arrangements. The Bitou Credit Control Policy offers consumers various options to manage both their consumer and rates accounts. Therefore, it is advisable to seek advice from our officials in the Revenue Section.

Issued by Mr. Andile Namntu, Manager Communications and Customer Relations, on behalf of the Municipal Manager of the Bitou Municipality, Advocate Lonwabo Ngoqo

 

Enquiries: BITOU COMMUNICATIONS AND CUSTOMER CARE SECTION, Tel: 044 501 300 6, Mobile: 0767 348 483, E-mail: anamntu@plett.gov.za; Communications, Department: Corporate Services, BITOU MUNICIPALITY

Last published 03 August 2020