Plettenberg Bay
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Citizen's Portal
Bitou Online Account System
Please note - when you log on to the system for the first time you must use your account number as the username and password. After you have logged on to the system you will be able to change your password and update your personal details.
The Citizen’s Portal is a web-based platform that enables property owners with a Municipal account to view their account balances.
Follow the link to access the Citizen's Portal: http://bitou.docview.co.za/login.aspx
(Use your account number as username and password upon first login)
In cases of further enquiries please do not hesitate to log a call with our Customer Care Section on 0800 212 797 (Toll-Free), alturnativly during office hours on 044 501 3174/5. They can also be reached via sending an email to CustomerCare@plett.gov.za and please make sure to include your account number as reference, cellular phone number (this is to send an SMS with your reference number) and details of your query in the email.
Last published 04 January 2022