Director of Department: Mrs. Misiwe T Mpahlwa

Tel: 044 501 3425
Email: mmpahlwa@plett.gov.za

Performance Agreement

Personal Assistant:

Tel: 044 501 3357
Email: nlevendal@plett.gov.za

Vision

To render an effective and efficient service to our internal and external stakeholders and to ensure that our customers are satisfied with the level of service that we provide.

Key Performance Areas

• General Administration
• Archive Services
• Council and Committee Support
• Cleaning Services
• Communication
• Customer Care
• Ward Committees
• Human Resourses Management
• Skills Development
• Labour Relations
• Employment Equity
• Occupational Health And Safety
• Legal Services
• PAIA

The Corporate Services Department is split into four sections:

• Administration
• Communication & Customer Care
• Human Resoures Management
• Legal Services
• Information Technology

1. Administration

Manager: Mrs. Tanya Wildeman
Telephone: 044 501 3000
Email: records@plett.gov.za

Registry & Archives

Registry Head:  Ms. Valerie Coetzee
Telephone: 044 533 3068
Fax: 044 533 3485
Email: vcoetzee@plett.gov.za

Overview of Administration

This Section is responsible for the effective functioning of the Council’s secretariat and corporate support, telecommunication systems and controls as well as the distribution and archiving of records.

Secretariat & Corporate Support: Council & Committees

Secretariat and Corporate support to Council and its Committees, which covers the whole spectrum of Decision Management from the stage when an Item is submitted to the Council or its Committees until the resolution has been taken and implemented.

Schedules of meetings and Agenda Items and Minutes for 2014 can be found here

Telecommunication

Implementation of appropriate telecommunications systems and expenditure control to ensure cost effective and service delivery orientated telephone and cellular communication within the Council and within the community.

Registry & Archives

Providing application platforms capable of satisfying business requirements and aligning document management systems to facilitate effective circulation, response, storage and retrieval.

2. Communications & Customer Relations Management

Manager: Mr. Andile Amos Namntu
Telephone: 044 501 3006
Email: anamntu@plett.gov.za

Overview of Communication and Customer Relations Management

Manages all formal communication from the municipality to relevant (internal and external) stakeholders to ensure that the image of the municipality is enhanced. Promote the principles of the Batho Pele and Good Customer Relation which underpin the municipality’s vision “to be the best together”. As well as effectively coordinating all customer complaints, reporting and analysis and ensure that the municipality achieves the targets and objectives set in the Customer Care Policy.

Responsibilities

Provide information for communities in the form of brochures, loud hailing, website, meetings and other printed or digitalised material.

• Maintain the municipality's website.
• Advertising and Press releases.
• Internal communication.
• Explain our municipality’s mission, combine our visions and values into a cohesive message to our stakeholders and;
• To disperse the information throughout the organisation through written or verbal communication.

3. Human Resources

Senior Manager, Human Resource: Mr. Thembekile Sydney Machelesi
Tel: 044 501 3081
Email: tmachelesi@plett.gov.za

Overview of Human Resources

The Human Resources function is a staff function aimed at providing the organisation with labour, and giving it specialised human resources services to help it to achieve the goals of the organisation.

The Human Resources section provides the following functions:

• Human resources provisioning, comprising human resources planning, recruitment, selection, placement, induction and career management.
• Human resources maintenance, comprising the determination of conditions of service, remuneration structures, record keeping, personnel turn-over, settlement of disputes, advisory services, employer-employee relations, social responsibility. Employment equity and performance assessment.
• Human resources development comprises training and development for its staff.

4. Legal Services

Manager: Luvuyo Loliwe
Tel: 044 501 3151
Email: Lloliwe@plett.gov.za

Overview of Legal Services

To provide within the confines of the Constitution and other enabling legislation a dynamic legal environment that renders excellent legal services and ensures excellent executive decision-making and support to Council, thereby protecting Bitou Municipality’s interests.

Responsibilities

• The section manages all litigation by or against the Municipality, except litigation pertaining to revenue collection.
• The section deals with major precedent setting cases and plays an important role in the prevention of litigation by identifying potential risks and dealing with it immediately. These risks are mitigated by ensuring proactive intervention in the form of perusing all reports and submitted to various decision making bodies of Council, giving formal advise on procedure and processes.
• The Section is responsible for the review of all by-laws.

The Section is responsible for ensuring that all policies adopted by Council are legally compliant with the constitution, enabling Legislative and Bargaining Council Agreements.

5. Information Technology

Responsibilities

The IT section is responsible for the rendering of IT support to all departments of the municipality. It ensures that the relevant systems and procedures are in place as required by legislation.

Manager: Mr. Gavin Gresse
Tel: 044 501 3131
Email: ggresse@plett.gov.za