Thu
Thu
Thu
Thu

Plettenberg Bay

Thursday°C
Thu
Thu
Thu
Thu

Kwanokuthula

Thursday°C
Thu
Thu
Thu
Thu

Nature's Valley

Thursday°C
Thu
Thu
Thu
Thu

Wittedrift

Thursday°C
Thu
Thu
Thu
Thu

The Crags

Thursday°C
Thu
Thu
Thu
Thu

Green Valley

Thursday°C
Thu
Thu
Thu
Thu

New Horizons

Thursday°C
Thu
Thu
Thu
Thu

Harkerville

Thursday°C

Important numbers

Emergency Hotline0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline021 928 4102
Bitou Municipality (Customer Care)044 501 3174/5
Fire / Rescue044 533 5000
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
Hide -
Home Contact usShow

Weather

Plettenberg Bay
Thursday°C
Thu
Thu
Thu
Thu

Weather

Kwanokuthula
Thursday°C
Thu
Thu
Thu
Thu

Weather

Nature's Valley
Thursday°C
Thu
Thu
Thu
Thu

Weather

Wittedrift
Thursday°C
Thu
Thu
Thu
Thu

Weather

The Crags
Thursday°C
Thu
Thu
Thu
Thu

Weather

Green Valley
Thursday°C
Thu
Thu
Thu
Thu

Weather

New Horizons
Thursday°C
Thu
Thu
Thu
Thu

Weather

Harkerville
Thursday°C
Thu
Thu
Thu
Thu

Important numbers

Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177

Customer Care

Overview

Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours. After hours 086 124 8686

Bitou Municipality Customer care involves putting systems in place to maximise our customers’ satisfaction with our business.

  • It is a prime consideration for every business – our profitability depends on keeping our customers happy.
  • Customer Care Department is there to act as an intermediate between you, our valued customer.
  • Our Customer Care consultants have undergone extensive Customer Care training to ensure that they are able to assist you we strive to deliver excellent service to both our internal and external customers.
  • Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours.
  • After hours 086 124 8686
  • You can fax us on 044 533 3485.
  • Email us at CustomerCare@plett.gov.za

 Objectives:

  • The municipality consists of various departments which are responsible for their own field of expertise.
  • Due to the shortage of adequate office space these municipal services are decentralized.
  • Therefor the Customer Care Call Centre is the one central point of contact with the municipality which can bridge the gap in ascertaining which department can best assist in any situation.
  • We strive to enhance coordination of complaints and communication between customers and the various technical teams

Last published 10 January 2018