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Important numbers

Electricity044 501 3277
Water and Sanitation044 501 3121
Fire / Rescue044 533 5000
Refuse Removal044 501 3216
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
Bitou Municipality (Customer Care)044 501 3174/5
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Important numbers

Electricity 044 501 3277
Water and Sanitation 044 501 3121
Fire / Rescue 044 533 5000
Refuse Removal 044 501 3216
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
Bitou Municipality (Customer Care) 044 501 3174/5

NOTICE: 109 of 2019 RE-ADVERTISEMENT MANAGER: COMMUNICATIONS AND CUSTOMER RELATIONS MANAGEMENT

Closing Date: 10 June 2019
Salary: R 426 123.92 – R 553 136.75 per annum (T15) TRANSPORT ALLOWANCE, CELL PHONE AND DATA

RE-ADVERTISEMENT

POSITION:               MANAGER: COMMUNICATION AND CUSTOMER RELATIONS MANAGEMENT

DIRECTORATE:       CORPORATE SERVICES  

DIVISION:                 COMMUNICATIONS AND CUSTOMER RELATIONS MANAGEMENT

BASIC SALARY:       R 426 123.92 – R 553 136.75 per annum (T15)

ALLOWANCES         TRANPORT ALLOWANCE, CELL PHONE AND DATA

REF NO:                     NOTICE: 109 of 2019

QUALIFICATIONS AND EXPERIENCE: An appropriate B Degree in Communication/Public Relations or relevant equivalent NQF 7 ● Relevant 3 years’ experience at middle management level within a Local Government environment

ADDED ADVANTAGE● Compliance with the Municipal Regulations on Minimum Competency levels for Senior Managers – Gazette No. 29967 of 15 June 2007

REQUIREMENTS AND SKILLS: ●Valid Code B Drivers’ license with reliable transport ● Computer literacy ● Proficiency in at least 2 of the official languages of the Western Cape ● Good management, interpersonal and communication skills ● Analytical skills ● Excellent reporting writing skills ● High level of responsibility ● Ability to give attention to detail ●Good understanding of risk and performance management ● Excellent presentation and project management skills● Work after normal working hours, during emergencies and planned overtime

FUNCTIONS & RESPONSIBILITIES: ● Under limited supervision, this position is responsible for providing strategic guidance and oversight to a centralized team of media, communications and professionals ● Create and administer the Municipality’s communication plan to promote Municipal initiatives, foster a culture of engagement, maximize communications resources, ensuring a unified municipal message ● To render comprehensive communication / IGR service to promote and build sound relationships between the municipality and all stakeholders, to promote and manage the corporate image and coordinate customer care/call centre services ● Provide media relations service: i) Coordinate, scrutinize and arrange media statements, briefings and conferences ii) Cultivate good media relationships and liaison iii) Manage and coordinate a rapid response media service ● Conduct communications research: i) Implement the municipality's communication strategy, policy and procedures ii) Develop appropriate content and provide advice / copy iii) Analyze communications environment to identify communication opportunities ● Advance corporate communications and marketing: i) Source and write / check content of internal and external copy ii) Website content management iii) Coordinate internal and external communication activities / newsletter iv) Promote marketing and branding opportunities v) Provide support regarding communication events ● Facilitate, mainstream and promote intergovernmental relations (IGR) programmes and projects; guide and co-ordinate IGR and protocol related actions ● Implement and maintain customer care procedures, centralized complaints service and call centre operations ● Provide access control service to specific offices

Appointee will be responsible for the following reporting sections:

  • Customer Relations Management support
  • Communications, Marketing, Public Relations, Media Relations, Events

Reports to the Director Corporate Services.

Work related enquiries can be directed to acting Director Corporate Services: Mr. G Groenewald; ggroenewald@plett.gov.za or on tell: 044 – 501 3357.

For general enquiries contact Mr. J Williams or Ms L Clark  on telephone no:  044 501 3418.

Candidates must be willing to be subjected to an interview and competency assessment and must be aware that previous employers and references will be contacted and their qualifications, credit and criminal record will be verified. The candidates will be required to disclose all Financial Interests.

Application forms are available on the Bitou website (www.bitou.gov.za). A comprehensive CV, original certified copies of Identification documents, qualifications, and driver’s license must accompany the application form and must be posted /hand delivered to the Human Resources Section, Bitou Municipality, Private Bag X1002; Plettenberg Bay; 6600.

Bitou Municipality is an equal opportunity employer. Candidates from the designated groups, including those with disabilities, are encouraged to apply.

Please Note: 

  1. < > hard-copy applications will be considered. No electronic or faxed applications will be accepted.

    No late applications will be considered.  Canvassing of Councilors with the purpose of being appointed is not permitted and proof of such canvassing shall lead to disqualification.

  2. Submit separate applications when applying for multiple posts and quote reference number.
  3. Preference will be given to local residents before considering candidates outside the Bitou Municipal Area

    All previous applicants are requested to re-apply!

ADV. LMR NGOQO

MUNICIPAL MANAGER                                                                                   CLOSING DATE: 10 JUNE 2019 @ 14h00 pm                                

If you receive no feedback from us within 12 weeks after the closing date, please accept that your application was unsuccessful.

Bitou Municipality reserves the right not to make any appointment and to re-advertise before a shortlist is compiled.

MANAGER: COMMUNICATION AND CUSTOMER RELATIONS MANAGEMENT NOTICE 109 OF 2019 (317.31KB) EXTERNAL JOB APPLICATION FORM (510.29KB) REFERENCE CHECKING CONSENT FORM (310.53KB) Last published 12 August 2019