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Emergency Hotline0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline021 928 4102
Bitou Municipality (Customer Care)044 501 3174/5
Fire / Rescue044 533 5000
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
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Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
04 September 2017

PUBLIC SERVICE MONTH

“Together Moving, the Public Service Forward: We Belong, We Care, We Serve”

The month is generally used to celebrate and recognise public servants who follow the “Batho Pele” principles which require them to be polite, open and transparent and to deliver good service to the public.

As part of activities to observe public service month, the Department of Public Service and Administration will provide feedback on the public service-wide consultative meetings with the frontline public servants.

Public Service Month will also be used to popularise the Public Service Charter, which is part of the measures introduced by Government to ensure that public servants deliver appropriate services and fight corruption. It is relevant to national, provincial and local Government; civil society, business, trade unions and non-governmental organisations; all public servants and citizens.

KEY MESSAGES SUPPORTING STATEMENTS
“Together Moving, the Public Service Forward: We Belong, We Care, We Serve”.
  • The 2017 PSM coincide with the declaration of the year of Oliver Reginald Tambo.
  • Expectations are such that the activities and work of public servants throughout the month would emulate his ethos, values and visionary leadership qualities.
  • The proposed theme for the 2017 PSM is “Together Moving, the Public Service Forward: We Belong, We Care, We Serve”.
  • The theme is premised on the Government’s aspirations to promote values and principles of the public administration contained in the Constitution towards building an efficient, effective and development oriented public service as part of a capable and developmental state.
The Public Service Month is celebrated in the auspices of the The National Development Plan (NDP)
  • The National Development Plan (NDP) identifies specific steps that need to be taken to promote the values and principles of public administration contained in the Constitution of building an efficient, effective and development oriented public service as part of a capable and Developmental state.
  • The NDP highlights the need for a well-run and an effectively well-coordinated state institutions with skilled public servants who are committed to the public good committed and capable of delivering consistently high-quality services, while prioritizing the nation’s developmental objectives.
PSM will promote “joined-up Government at Work”
  • The 2017 PSM build-up and activities thereof seek to promote and demonstrate “joined-up Government at Work” through integrated public sector initiatives aimed at contributing to transforming the lives of ordinary South Africans, especially the underprivileged and underserviced throughout the month of September.
  • The implementation plan include coordination, participation and supporting of the official launch through Thusong Service Centres Week, Khaedu deployment of Senior Managers to frontline service delivery points and Sector.
  • Te celebrations will further include lectures and scholarly debates and close-out ceremonies through roundtable dialogue reflecting on the Public Service Month and the Public Service Charter.
The work of Public Servants is guided by the Batho Pele principles
  • Public servants have a responsibility to interact with, listen to and learn from the people they are employed to serve.
  • Duties must be carried out according to set service standards that guide what must be delivered and to what quality.
  • Citizens have the right to redress if they are unhappy with the service they received and public servants must honour such requests.
  • Public servants must facilitate equal access and be courteous when providing a service.
  • Public servants have a responsibility not to waste resources and deliver services that are cost-effective and efficient.
The Service Charter commits Public Servants to a higher standard.
  • The Service Charter pledges a public service that is professionalised, trained, capacitated, effective, efficient and development-oriented.
  • It commits public servants to serve citizens promptly, courteously and help them make the right choices in accessing services.
  • Public servants are required to respond to complaints and queries fairly, consistently and promptly.
  • There must be appropriate signage, public servants must wear nametags and allow South Africans to make suggestions on how to improve services offered.
  • Serve the public in an unbiased, impartial manner, provide timely services, respect and protect each person's dignity and rights as contained in the Constitution
  • Not engage in any action or transaction that conflicts with or infringes on the execution of their duties;
  • Act against fraud, corruption, nepotism and maladministration.
Last published 04 February 2019