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Emergency Hotline0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline021 928 4102
Bitou Municipality (Customer Care)044 501 3174/5
Fire / Rescue044 533 5000
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
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Important numbers

Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177
23 November 2020

REVENUE SECTION GIVES AN UPDATE REGARDING DISCREPANCIES ON CONSUMER ACCOUNTS

MEDIA ADVISORY - 20 November 2020

Many consumers have been reporting errors on their consumer accounts received over the past couple of months. A large section of these errors is that of high water and electricity billing on accounts.

The discrepancies on accounts are largely because under the Lockdown Levels 5 to 2, consumer meters could not be read and this resulted in readings that had to be estimated. The fact that meters are now being read has resulted in billing challenges on some accounts.

The Revenue Section is working on reconciling the affected consumer accounts for all the wards in Bitou. The first batch that has been completed is those from Natures Valley and Farm Areas. Ms. Shariefa Daniels, the Manager of the Bitou Revenue Section, confirms that affected consumers will have their accounts adjusted to reflect the correct balances owing to the municipality.

The team is currently busy working on the other areas and hope to have all accounts reconciled in due course.

In cases of further enquiries please do not hesitate to log a call with our Customer Care Section on 044 -50130174/5. They can also be reached via sending an email to CustomerCare@plett.gov.za  and please make sure to include your account reference, cellular phone number and details of your query in the email.

Issued by the Bitou Communication Department on behalf of the Bitou Revenue Section

Last published 23 November 2020