COVID-19

MEDIA ADVISORY - 20 November 2020

Many consumers have been reporting errors on their consumer accounts received over the past couple of months. A large section of these errors is that of high water and electricity billing on accounts.

The discrepancies on accounts are largely because under the Lockdown Levels 5 to 2, consumer meters could not be read and this resulted in readings that had to be estimated. The fact that meters are now being read has resulted in billing challenges on some accounts.

The Revenue Section is working on reconciling the affected consumer accounts for all the wards in Bitou. The first batch that has been completed is those from Natures Valley and Farm Areas. Ms. Shariefa Daniels, the Manager of the Bitou Revenue Section, confirms that affected consumers will have their accounts adjusted to reflect the correct balances owing to the municipality.

The team is currently busy working on the other areas and hope to have all accounts reconciled in due course.

In cases of further enquiries please do not hesitate to log a call with our Customer Care Section on 044 -50130174/5. They can also be reached via sending an email to CustomerCare@plett.gov.za  and please make sure to include your account reference, cellular phone number and details of your query in the email.

Issued by the Bitou Communication Department on behalf of the Bitou Revenue Section