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Bitou Online Account System

Please note – The Bitou Municipality has appointed CAB Holdings (Billit) for service statements online hosting as from 1 July 2023 and you will have to register when logging on to the system the first time.

The Citizen’s Portal is a web-based platform that enables property owners with a Municipal account to view their account balances.

Follow the link to access the Citizen's Portal: 

To register an online profile go to the frontend URL  provided to you and click on REGISTER. Enter the required details and click SUBMIT. You will receive an email with an activation link. Click on the activation link to activate your profile. To login to the end user frontend, enter your username (email address) and password. If you need to reset your password, click on the FORGOT PASSWORD link.

You will then be able to do the following:

  • Add accounts you wish to view online
  • View and download a PDF copy of your statements

Add Account 

To add an account to your profile so you can view it online, click on CREATE NEW ACCOUNT. Enter the account number, and a descriptive name of your choice. 

View/Download Account 

To view, edit or delete your account, click on the dropdown arrow to the right of the account listed, to see the expanded view. To download a PDF copy of the account statement, click on DOWNLOAD PDF. If there are more than one month’s statements stored online, you will see a download option for each month.

To edit the account name or delete the account from your online profile, use the EDIT ACCOUNT options on the righthand side of the page.

Edit Online Profile 

To edit your online profile, click on the dropdown arrow at the right side of the blue menu bar. You can change your profile name, email address or password


In cases of further enquiries please do not hesitate to log a call with our Customer Care Section on 0800 212 797 (Toll-Free), alternatively during office hours on 044 501 3174/5. They can also be reached via sending an email to please make sure to include your account number as a reference, your cellular phone number (this is to send an SMS with your reference number) and details of your query in the email.